Privacy Policy & Terms

1. Introduction

This Privacy Policy explains how Sokolova Events collects, uses and protects your personal information when you use our website or book our services, including photography, event planning and luxury experiences in Madeira.

By using our website or contacting us, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

Full name
Email address
Phone number / WhatsApp contact
Booking and experience details
Payment information (processed securely via third-party providers)
Technical data (IP address, browser type, cookies)

3. How We Use Your Information

Your information is used to:

Respond to enquiries
Organise and coordinate your experience
Process bookings and payments
Deliver photography and galleries
Improve our services
Meet legal obligations

4. Payments

Payments are processed securely through trusted third-party providers such as Wix Payments and Stripe. We do not store or have access to your full card details.

5. Data Sharing

Information may only be shared when necessary with trusted partners including:

Stripe
Florists
Makeup artists
Musicians
Restaurants
Yacht providers
Other carefully selected suppliers involved in your experience

6. Photography & Marketing

Photographs and videos created during your experience may be used on our website, portfolio and social media unless otherwise agreed in writing before the experience.

Clients requesting complete privacy should notify us before the booking.

7. Data Storage

Your information is securely stored and retained only for as long as necessary to provide our services or comply with legal requirements.

8. Your Rights (GDPR)

Under applicable data protection laws, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent
Restrict or object to processing

To exercise your rights, please contact us directly.

9. Cookies

Our website uses cookies to improve user experience and analyze traffic.
You can manage or disable cookies through your browser settings.

10. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Sokolova Events
Email: info@sokolovaevents.com
Phone / WhatsApp: +351-936-915-842

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.

Terms & Conditions

1. Booking & Reservation

Each experience is thoughtfully designed and requires careful preparation.
Following the agreement on all details, a deposit is required to secure your selected date.

Your reservation is considered confirmed upon receipt of the deposit, after which the preparation process begins.

2. Payments

The deposit allows us to reserve your date and begin organizing all elements of your experience.
The remaining balance can be conveniently settled before or on the day of the experience.

For your comfort, we accept both bank transfers and card payments, including the option of on-site payment.

3. Cancellation & Refund Policy

The booking deposit secures your selected date and allows us to begin preparing your experience, including planning, coordination and initial reservations.

If your plans change, please contact us as early as possible. Whenever we can, we will offer a new date or a suitable alternative.

If cancellation is requested, the deposit may be used to cover preparation work and any non-recoverable costs already incurred, such as supplier bookings, flowers, venue reservations or other confirmed services.

Any remaining balance will be reviewed fairly and transparently.

If Sokolova Events is unable to provide the booked experience, all payments made directly to Sokolova Events will be fully refunded.

4. Changes & Rescheduling

We understand that plans may evolve and always aim to remain flexible.
If needed, we will gladly assist with rescheduling or adjusting the experience, subject to availability.

We kindly recommend informing us of any changes in advance to ensure the best possible outcome.

5. Weather & Conditions

Madeira offers a unique variety of landscapes and microclimates, allowing flexibility in planning.

In case of unfavorable weather, we may suggest:

alternative locations
adjusted timing
refined route planning

Our goal is always to preserve the beauty, atmosphere, and overall experience.

6. Timing & Participation

To achieve the best results, we kindly ask clients to arrive on time and follow the agreed schedule.

Throughout the experience, we provide gentle guidance, helping you feel comfortable while allowing moments to unfold naturally.

7. Creative Approach

Each experience is delivered in line with a refined artistic vision, with careful attention to light, details, and atmosphere.

Our role is to guide the process subtly, creating an elegant and natural result that reflects your story.

8. Delivery

After the experience, photographs are carefully selected and professionally edited to reflect the atmosphere and emotion of the day.

Access to a private online gallery is typically provided within 2–3 weeks.
For selected experiences, a premium printed photo book is prepared within approximately one month after editing is completed.

9. Experience Partners

Some experiences may include carefully selected partners such as yachts, restaurants, musicians, or stylists.

All partners are chosen to ensure a seamless and high-quality experience.

10. Experience Coordination