8. Cancellation by the Client

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If your plans change, please contact us as early as possible. Where practical and subject to availability, we will first try to find a suitable solution, such as rescheduling.

For cancellations made less than 5 days before the scheduled date, the booking deposit is non-refundable.

For earlier cancellations, any refund, credit or rescheduling arrangement may take into account:

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• planning or services already performed;

• non-refundable supplier payments;

• flowers;

• personalised décor;

• venue reservations;

• yacht bookings;

• restaurant bookings;

• musicians;

• transportation;

• customised or perishable items.

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Where the client has already paid more than the deposit, any refundable balance will be assessed taking into account confirmed services and non-recoverable costs.

9. Rescheduling

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We understand that travel plans and personal circumstances can change.

If you need to move your reservation, please contact us as early as possible.

Rescheduling is subject to:

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• our availability;

• supplier availability;

• venue availability;

• seasonal conditions;

• the possibility of transferring payments already made.

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Where reasonably possible, we will try to move the booking rather than cancel it.

Costs already committed to a supplier may not always be transferable to a new date.

10. Cancellation by Sokolova Events

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If Sokolova Events is unable to provide a confirmed experience for reasons within our control and no suitable alternative can be agreed, payments made directly to Sokolova Events for the unavailable service will be refunded as applicable.

Where only one component of a larger experience becomes unavailable, we may propose a suitable replacement, alternative supplier, revised itinerary or appropriate adjustment.

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11. Consumer Rights & Right of Withdrawal

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Nothing in these Terms is intended to remove or restrict mandatory consumer rights provided by Portuguese or European Union law.

Consumers entering certain distance contracts generally have statutory withdrawal rights. However, applicable consumer legislation may provide exceptions for certain services connected with leisure activities where the contract provides for a specific date or period of performance.

Because Sokolova Events provides different types of services, the legal treatment may depend on the particular service booked.

Where a mandatory right of withdrawal applies, it will not be affected by these Terms. Where a lawful exception applies, the applicable booking and cancellation conditions will govern the reservation.

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​12. Weather & Outdoor Conditions

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Many Sokolova Events experiences take place outdoors.

Madeira has a variety of microclimates, and weather may differ significantly between locations.

Where weather may materially affect an experience, we may recommend:

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• a different start time;

• another location;

• an adjusted route;

• a revised schedule;

• rescheduling where reasonably possible.

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Cloud, wind, mist or changing light do not automatically constitute grounds for cancellation where the experience can still be delivered safely and reasonably.

Safety and the overall quality of the experience remain our priority.